If there is no obvious person as an author, use the name of the organization or government agency. When no author can be identified, use the title of the article or Web page.
In-Text: American Association of Critical Care Nurses (2011).
Parenthetical: (American Association of Critical Care Nurses, 2011)
Title (when no author can be identified): ("First Few Words of Title," n.d.)
Chickering and Gamson (as cited in Gabriel, 2008) reported
frequent student-faculty contact in and out of classes is the most important factor in student motivation and involvement. Faculty concern helps students get through rough times and keep on working. Knowing a few faculty members well enhances students' intellectual commitment and encourages them to think about their own value and future plans. (p. 45)